Conflict Management and Interpersonal Communication in the Office

Transform everyday challenges into opportunities for personal and professional growth. This course offers a practical approach through NLP training, role-playing, and effective conflict management techniques to enhance your soft skills in the workplace.

Why This Course

Transform everyday challenges into opportunities for growth with effective conflict management and interpersonal communication. Enhance your professional soft skills with practical tools such as role-playing and NLP training. Discover the potential of a peaceful and proactive work environment—invest in your growth, act now!

What You Will Learn

• Acquire non-violent communication techniques to foster a positive and collaborative work environment.
• Develop practical strategies to identify and manage conflicts, turning tensions into opportunities for growth.
• Enhance active listening and empathy to build strong, enduring interpersonal relationships.
• Improve your mediation and negotiation skills to facilitate dialogue and resolve misunderstandings.
• Learn to diagnose and intervene in complex relational dynamics, optimizing both individual and team productivity.

Table of Contents

• Module 1: Introduction to Conflict Management and Interpersonal Communication in the Office
• Module 2: Fundamentals of NLP for Effective Communication Applications
• Module 3: Techniques and Strategies for Conflict Management in the Workplace
• Module 4: Practical Workshop: Exercises, Role-Playing, and Summary of Key Concepts

Who It’s For

• HR Manager – Enhances skills in managing internal relationships and resolving conflicts.
• Team Leader – Develops communication skills to effectively guide and motivate team members.
• Internal Mediator – Provides tools for facilitating conflict resolution and improving the work environment.
• Interpersonal Communication Consultant – Offers techniques for optimizing professional interactions and managing communication crises.
• Digital Collaboration Specialist – Supports managing dynamics and conflicts in distributed and remote teams.
• HR Business Partner – Integrates communication and conflict management strategies to foster a positive organizational culture.

Course Details

• Duration: 4 hours
• Cost: €400
• Mode: Individual or group
• Quote for Larger Classes: Customized offer available for large groups
• Delivery: Online
• Practical Applications: Includes practical exercises and project work
• Certificate: Professional certification to boost your CV and LinkedIn profile